Privacy Policy
Effective date: January 1, 2026
Royal Throne Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us to request plumbing services.
Information we collect
We collect information you voluntarily provide when you contact us or submit a job request, including:
- Name and company name
- Phone number and email address
- Project address or location
- Job details and scheduling preferences
- Payment and billing information (processed securely through QuickBooks)
We may also automatically collect standard technical information when you visit our website, such as your IP address, browser type, and pages visited, through standard web analytics tools.
How we use your information
We use the information we collect to:
- Respond to job requests and schedule plumbing services
- Send booking confirmations, invoices, and service updates via SMS or email
- Process payments and maintain billing records
- Improve our services and communicate about future work
- Comply with legal and regulatory obligations
SMS and text message communications
By providing your phone number and requesting our services, you consent to receive SMS text messages from Royal Throne Plumbing related to your job bookings, scheduling confirmations, invoices, and service updates.
Message frequency varies based on your job activity. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further texts will be sent.
We do not sell or share your phone number with third parties for marketing purposes.
How we share your information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- With service providers who help us operate our business (such as scheduling software, accounting platforms, and SMS delivery services), who are bound to keep your information confidential
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of Royal Throne Plumbing, our customers, or others
Data retention
We retain your information for as long as necessary to provide services, maintain business records, and comply with applicable legal requirements. Job and billing records are typically retained for a minimum of seven years in accordance with standard business accounting practices.
Data security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through QuickBooks, which maintains its own security standards and certifications. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us at the information below.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Children's privacy
Our services are intended for business-to-business use by adults. We do not knowingly collect personal information from anyone under the age of 18.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Royal Throne Plumbing
Johnstown, CO 80534
Phone: (970) 698-9003